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Open order,, please cancel

Ianparrynw — Mon, 29 Jan 2024 08:39:12 GMT

Hi all.

Placed a order to upgrade then canceled same day as realised had ordered the wrong thing.

It shows as open order but says its been cancled on it.

This was last Wednesday, I have spoke on phone a few times and just keel being told it takes 24 hours.

Can a mod on here go into my account and close it please so I can re order right 1

Thanks

Re: Open order,, please cancel

Keith_Beddoe — Mon, 29 Jan 2024 08:44:03 GMT

@Ianparrynw

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators. They will take about three days before they can even pick up any request.

Try calling 0330 1234 150

Re: Open order,, please cancel

Ianparrynw — Thu, 01 Feb 2024 13:37:41 GMT

Been 8 days now still open and have rang bt numerous times.... disappointing

Re: Open order,, please cancel

PaddyB — Thu, 01 Feb 2024 17:20:09 GMT

Hi @Ianparrynw,

Thank you for posting. I'm sorry if that order is still showing as open. If you send me your details, I'll see if I can close that off.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy