This topic

Switching Team Email

mikegti20 — Fri, 02 Feb 2024 16:25:25 GMT

I have just moved over to EE broadband and they are buying me out of my virgin media broadband they have given me an email address to email my last bill to them but the email keeps being bounced back. The email I was give is btswitchesteam@bt.com, can anyone advise if there is a different email.

Thanks

Re: Switching Team Email

Keith_Beddoe — Fri, 02 Feb 2024 16:29:11 GMT

@mikegti20

Wrong email address.

See https://www.bt.com/broadband/contractbuyout

Re: Switching Team Email

-Richie- — Fri, 02 Feb 2024 16:46:48 GMT

@Keith_Beddoewrote:
@mikegti20
Wrong email address.
See https://www.bt.com/broadband/contractbuyout

Also the wrong email address, OP stated they moved to EE, the link is https://ee.co.uk/help/broadband/getting-started/early-cancellation-credit