This topic

Can’t view account

hll — Sun, 07 Jan 2024 21:11:19 GMT

I’ve been with BT for over a year but I’ve never been able to view my account details or bills online. I can login, but if I try to see bills or my usage it says there’s a problem or we can’t show your details right now. I raised it when speaking to the chat team about another issue and they said they would raise a complaint on my behalf, but all that did was trigger a text telling me if I didn’t login to MyBT to say I was still having an issue they would automatically close the complaint - there was nothing to respond to when I logged in, so the complaint was closed. Help!

Re: Can’t view account

DavidM — Mon, 08 Jan 2024 10:04:31 GMT

Hi @hll and welcome.

Sorry you've not been able to view your bills etc online. I can help. I'll need a few details so check your inbox for my message and drop me over a reply.

Cheers

David

Re: Can’t view account

PaddyB — Fri, 02 Feb 2024 13:08:37 GMT

Hi @hll

Thank you for sending in your details and for speaking to me the other day. My Colleagues in the My BT Team have got back to me to say that they've made a few changes and believe they've fixed the issue.

Please could you check if the issue has been resolved? If you are still getting the same error, please could you take a screenshot and drop me a reply with those details.

Kind regards,

Paddy

🆗 Re: Can’t view account

hll — Tue, 06 Feb 2024 20:18:09 GMT

Apologies, missed the email

on Friday- still can't view bills

etc

🆗 Re: Can’t view account

PaddyB — Wed, 07 Feb 2024 08:27:53 GMT

Hi @hll,

Thank you for getting back to me. I'm sorry that hasn't fixed the issue, I'll chase this with the My BT Team and I'll get back to you as soon as I have an update.

Thanks,

Paddy

Re: Can’t view account

PaddyB — Fri, 09 Feb 2024 20:40:52 GMT

Hi @hll,

The My BT Team have got back to me to say they have made a few changes, please can you check to see if you can view your account information?

Thanks,

Paddy