This topic

BT Essentials Price Increase.

LINLIN56 — Wed, 07 Feb 2024 03:01:54 GMT

On the 26th January 2024 I took up the offer of BT Essentials at a monthly price of £23.00. Yet on the 5th February I received an email saying my monthly bill would be £26.99. Tried telephoning BT to enquire as to the sudden price increase but could not get through. Anybody know why this change in price has occurred so suddenly?

Re: BT Essentials Price Increase.

LINLIN56 — Wed, 07 Feb 2024 03:28:16 GMT

Monthly charges for this order

Broadband Package Download the MyBT App; find out how at	£31.99
Special offer discount Your special offer discount lasts for 24 months	-£5.00
Total monthly charges	£26.99

This is a part of the email I received concerning the £26.99 bill.......

Re: BT Essentials Price Increase.

cooldude2024 — Wed, 07 Feb 2024 07:14:13 GMT

From last week in January onwards BT agents have told me minimum price is now £26.99.

Re: BT Essentials Price Increase.

Madpeter — Wed, 07 Feb 2024 08:12:04 GMT

you dont appear to be on

https://www.bt.com/broadband/home-essentials

that does not have the cpi price change each year.

if you do qualify for it try giving them a call again and move over to that package.

Re: BT Essentials Price Increase.

Anonymous — Wed, 07 Feb 2024 09:15:08 GMT

This is a perfect example of the utter stupidity of applying the same "Essential" name to different products.

So did you sign up to the social tariff Home Essential or the regular Fibre Essential?

Re: BT Essentials Price Increase.

LINLIN56 — Wed, 07 Feb 2024 11:39:06 GMT

No stupidity on my part whatsoever.... I made it clear that I wanted the £23.00 monthly package when I applied over the telephone. My national insurance number and all relevant details were provided and was informed that the monthly bill would be £23.00 monthly with no increase for 12 months. The call was recorded on several machines!

I later made a complaint and spoke to an adviser who said the matter would be rectified as soon as possible concerning my order. It was not rectified. The only stupidity here is your post which is of no help.

A transcript of my telephone conversations will be sent to BT.

Re: BT Essentials Price Increase.

LINLIN56 — Wed, 07 Feb 2024 11:43:46 GMT

So did you sign up to the social tariff Home Essential or the regular Fibre Essential?

I signed up for the Home Essential package. I record all my telephone calls on several machines!

Re: BT Essentials Price Increase.

LINLIN56 — Wed, 07 Feb 2024 11:54:45 GMT

you dont appear to be on

https://www.bt.com/broadband/home-essentials

that does not have the cpi price change each year.

if you do qualify for it try giving them a call again and move over to that package.

Thank you for your reply. Yes, I signed up for the "home essentials" package and provided all the details such as NI number and was told the total cost would be £23,00 monthly. I record all my telephone calls! I spoke with the complaints department who said they were sorry about the mistake and that I would be put on the home essentials package for £23,00 monthly. I thereafter received an email saying my bill would be £26.99 monthly!

I was informed during my initial telephone application that I definitely qualified for the home essentials package but......

Re: BT Essentials Price Increase.

imjolly — Wed, 07 Feb 2024 12:39:49 GMT

the £23 monthly package is broadband only so are you also getting home phone connection with ability to make/receive phone calls?

Re: BT Essentials Price Increase.

LINLIN56 — Wed, 07 Feb 2024 13:57:01 GMT

After almost an hour-long conversation with Customer Services the correct order for “home essentials” was placed. It appears that a gremlin got in the system and messed things up. I am sure that this is a rare occurrence with BT. I was positive that I ordered he correct package some weeks ago and this has now been resolved. I am grateful for the replies to my original post, other than the stupid comments of one in particular! There is always one as the saying goes! My post are intended to help others who might be experiencing a similar problem.

Re: BT Essentials Price Increase.

DavidM — Wed, 07 Feb 2024 14:33:40 GMT

Thanks for getting back and letting us know this is sorted @LINLIN56. We appreciate you taking time to do that.

Cheers

David

Re: BT Essentials Price Increase.

Carlusha — Wed, 07 Feb 2024 15:08:27 GMT

@LINLIN56wrote:
After almost an hour-long conversation with Customer Services the correct order for “home essentials” was I am grateful for the replies to my original post, other than the stupid comments of one in particular! There is always one as the saying goes! My post are intended to help others who might be experiencing a similar problem.

That's a bit strong if you ask me, which you didn't. @Anonymous is a respected and knowledgeable member of this forum. If you care to refer to his post, he was referring to BT and not to yourself.

Re: BT Essentials Price Increase.

gg30340 — Wed, 07 Feb 2024 16:05:30 GMT

@LINLIN56

I do not think @Anonymous was referring to you as being stupid. My reading is that it was stupid of BT to give the two products "Essential" in their name as it could easily be thought that they were the same product.

I also thought he was asking you which product you had signed up to in order to clarify that you did have the correct product rather than the wrong one, which could easily have happened because of the similar names.