This topic

Moving home

Hanna1 — Wed, 07 Feb 2024 12:32:33 GMT

I recently placed an order to move my internet from my current address to my new address. I've then been sent a message saying there will be equipment delivered on 19th (a few days after my move in date). I'm unsure as to what equipment it is because I already have the internet box and don't see what else I would need. Can someone please tell me if I'm misunderstanding something.

Re: Moving home

imjolly — Wed, 07 Feb 2024 12:35:57 GMT

do you currently have a SH2 hub and on digital voice? if not and you are getting broadband and phone in new home then you will be moved to DV and need a SH2

Re: Moving home

Hanna1 — Wed, 07 Feb 2024 12:40:29 GMT

I have an SH2 but I'm not sure what a digital voice is. My package is only broadband. I don't know if that helps.

Re: Moving home

imjolly — Wed, 07 Feb 2024 12:43:24 GMT

if broadband only then no bother about DV and your existing Sh2 should work ok

Re: Moving home

Hanna1 — Wed, 07 Feb 2024 12:46:08 GMT

I did ask them on the phone if all I needed to do was just use my existing SH2 and they agreed. So I'm not sure why they're sending me equipment. Do I call again to ask?

Re: Moving home

Hanna1 — Wed, 07 Feb 2024 12:57:24 GMT

Quick update: I called customer service and they let me know the "equipment" it refers to is just a set of instructions rather than any physical bt equipment. Panic over lol.