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Xbox Game Pass Taken Out my bank

Louise1979 — Thu, 25 Jan 2024 09:40:23 GMT

On the 25th December (ironically Xmas Day!) a xbox game pass was activated from my BT account (not by me!!).

I then also had a email from BT saying my BT account may have been hacked!

I changed my BT account password and was on the phone to BT for over an hour, they had no idea what I was going on about. They advised me to cancel the auto renewal which I have done and that runs out today. I asked them to confirm no money would be taken from my account which they did but £10 was taken last week out my bank!

The annoying thing is I have got a 6mths free Xbox Pass for renewing my broadband and I want to use this for my sons Xbox but I can't as there is an active subscription which is NOT mine. It is so frustrating.

Will I be able to do this tomorrow after it doesn't auto renewal? I just want to set it up and link it to my sons Xbox account to get the 6 months free pass and then continue paying for it through BT at £10pm rather than Microsoft at £12.99pm. I am just worried I am going to activate it again to the hacked persons account. HELP please!

Re: Xbox Game Pass Taken Out my bank

RobbieMac — Thu, 25 Jan 2024 09:51:19 GMT

Hi @Louise1979

Welcome to the BT Community and thank you for your post!

I am sorry for the problems you're having with the Xbox game pass subscription charge. We can pick up and help you out from here. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Xbox Game Pass Taken Out my bank

DavidM — Wed, 07 Feb 2024 13:14:26 GMT

Thanks for sending over the details @Louise1979

I'm glad this is sorted. Post back if you have any other problems.

Cheers

David