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Returned Equipment but keep receiving texts saying not received

SueK9 — Mon, 05 Feb 2024 14:19:50 GMT

Hi I returned my equipment on 9th January.

I then had a text at 8.02 on 19th January saying it had not been received but ignored it as I know it takes time to register the return.

I got another text at 9.05 on the same day saying it had been received.

I got another text on Friday 2nd February saying it has not been received.

I am very confused! My tracking reference from 9th January is QZ732159384GB.

Please can you help.

Thanks,

Sue

Re: Returned Equipment but keep receiving texts saying not received

PaddyB — Mon, 05 Feb 2024 19:39:27 GMT

Hi @SueK9,

Thank you for posting. I'm sorry if the text messages from BT have been confusing. If you send me your details, I'll be able to make sure the equipment has been marked are returned.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Returned Equipment but keep receiving texts saying not received

NeilO — Wed, 07 Feb 2024 20:29:23 GMT

Hi, @SueK9 Many thanks for getting in touch with your details. I've marked the equipment as returned.

Neil

Re: Returned Equipment but keep receiving texts saying not received

SueK9 — Thu, 08 Feb 2024 10:22:46 GMT

Many thanks Neil, I'm very relieved!

Thanks,

Sue