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Sorry, we can’t get your account details at the moment

janetelfer — Tue, 06 Feb 2024 15:46:10 GMT

Hello, I hope somebody can help with the problem I've been having for some time. My contract with BT runs out in a few days and I want to start a new contract, but despite constantly logging out/logging in I still can't get any further than logging in. I can't access any part of my account leave alone find and sign up to the latest deals.

I've noticed that a moderator has assisted some people with this problem and I'd be very grateful for similar help.

Thank you

Re: Sorry, we can’t get your account details at the moment

DanielS — Tue, 06 Feb 2024 19:55:47 GMT

Hi @janetelfer,

Thanks for taking the time to join the Community. I am sorry to see that you can't see offers online.

We should be able to help you with this. I'll send you a private message where you can reply back to my team through.

Please note, it will be quicker to call in over the phone and talk with our teams about a renewal deal as it can take us 3-5 working days to get back to you here, at the moment.

Thank you
DanielS

Re: Sorry, we can’t get your account details at the moment

janetelfer — Wed, 07 Feb 2024 20:40:17 GMT

Thank you Daniel, we'll take your advice to ring in.

Much obliged to you for taking the trouble to reply. Best wishes