https://community.bt.com/t5/Bills-Packages/Returned-kit-and-still-being-charged/m-p/2346902#M165431 <P>Hi, I returned a smart hub in November and have been receiving messages asking me to send it back even though I already did, now I am being wrongfully charged, I no longer have the receipt from the post office since it was so long ago. Can this be corrected before I get charged?</P> Thu, 08 Feb 2024 21:22:39 GMT brydons2000 2024-02-08T21:22:39Z https://community.bt.com/t5/Bills-Packages/Returned-kit-and-still-being-charged/m-p/2346902#M165431 <P>Hi, I returned a smart hub in November and have been receiving messages asking me to send it back even though I already did, now I am being wrongfully charged, I no longer have the receipt from the post office since it was so long ago. Can this be corrected before I get charged?</P> Thu, 08 Feb 2024 21:22:39 GMT https://community.bt.com/t5/Bills-Packages/Returned-kit-and-still-being-charged/m-p/2346902#M165431 brydons2000 2024-02-08T21:22:39Z https://community.bt.com/t5/Bills-Packages/Returned-kit-and-still-being-charged/m-p/2346932#M165441 <P>No help now but may be for others in future.</P><P>All the tv/broadband providers get loads of complaints that they dispute the return of kit.</P><P>It is worth taking a picture of the returns label with (or write down) the tracking number on it before posting.</P><P>However, I did this last week for a BT return and got a text yesterday from BT confirming they had it.</P> Fri, 09 Feb 2024 05:57:40 GMT https://community.bt.com/t5/Bills-Packages/Returned-kit-and-still-being-charged/m-p/2346932#M165441 ozsat 2024-02-09T05:57:40Z https://community.bt.com/t5/Bills-Packages/Returned-kit-and-still-being-charged/m-p/2346987#M165448 <P>Have you tried calling them? Any luck?</P> Fri, 09 Feb 2024 13:21:32 GMT https://community.bt.com/t5/Bills-Packages/Returned-kit-and-still-being-charged/m-p/2346987#M165448 Confused0257 2024-02-09T13:21:32Z