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Xbox game pass ultimate

wozad1 — Fri, 09 Feb 2024 15:30:39 GMT

Hi. I have problem with xbox game pass ultimate.

I have new contract fibre900. This contract included 12 month game pass.

I login to mybt.com / go to the content partners/add game pass. But unfortunately i have info "unable to process your request. Please Try again ".

Anybody have similar problem?

Anybody can help me with this?

Re: Xbox game pass ultimate

RobbieMac — Fri, 09 Feb 2024 16:23:04 GMT

Hi @wozad1

Welcome to the BT Community and thank you for your post!

I am sorry for the problems you're having adding your Xbox game pass. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Xbox game pass ultimate

Madpeter — Fri, 09 Feb 2024 22:51:57 GMT

Just a quick question,

have you had the free Xbox gamepass on the same BT account before? if so that might be the source of the issue.

as the T&C for it

https://www.bt.com/terms/Xboxgamepassontv

"12. Available once per customer."

but then having the sales team offer it when renewing prob leads to it not showing up on your account.

Re: Xbox game pass ultimate

wozad1 — Fri, 09 Feb 2024 23:47:39 GMT

No. Never have game pass from bt.
Only from Microsoft

Re: Xbox game pass ultimate

iamBLOATER — Sat, 10 Feb 2024 04:53:52 GMT

Just got my Fibre 900 yesterday seeing exact same issue….