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Final Bill Not Received

lawhoman2004 — Fri, 09 Feb 2024 16:30:33 GMT

Hi there,

I have canceled my broadband service on 26th January 2024. However, I still have not received my last bill. It is now 14 days. Is there someone could take a look into my account? Many thanks.

Re: Final Bill Not Received

RobbieMac — Fri, 09 Feb 2024 16:33:01 GMT

Hi @lawhoman2004

Welcome and thanks for your post!

Sorry for the time it's taking to receive your final bill. Reach out to our guides in the helpdesk on 0330 1234 150 who'll help you out.

Thanks,

Robbie

Re: Final Bill Not Received

lawhoman2004 — Fri, 09 Feb 2024 17:05:34 GMT

I spoke to different agents on online chat or on the phone already. Previously they asked me to wait for 14 days. Today it has been 14 days after I stopped the service. When I check other threads, it normally takes 7 days to receive the final bill. Now I worried the service has not actually stopped, and I would still get billed in March.