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Mis-selling BT broadband and telephone services

MrT4 — Mon, 12 Feb 2024 16:25:21 GMT

Hi All,

I am concerned that my 91 year old neighbour has been mis-sold a BT broadband and telephone service that she does not need and is now caught in a contract that she cannot get out of without a penalty charge.

She was sold the new contact via door-to-door sales and I am minded to contact the local Trading Standards team. She has been sold a contract that is quite expensive and includes a Netflix subscription. She would like to go back to her old broadband provided but is very upset about the penaltly charge that she may have to pay to leave BT.

Does anyone have any advice on how I can fix this?

Thanks

Re: Mis-selling BT broadband and telephone services

allanraymond — Mon, 12 Feb 2024 16:57:11 GMT

Does this articale provide any help: https://www.bt.com/help/account-and-billing/can-i-cancel-the-bt-package-that-i-ve-ordered- ?

Re: Mis-selling BT broadband and telephone services

licquorice — Mon, 12 Feb 2024 16:57:14 GMT

I'll flag the problem to the mods, they will post on the thread.

Re: Mis-selling BT broadband and telephone services

Keith_Beddoe — Mon, 12 Feb 2024 17:06:58 GMT

The visit would have been followed up with a call from BT, so the contract would not have been arranged at the door, the visits are just for sales leads, so I wonder who really called?

Re: Mis-selling BT boradband and telephone services

PaddyB — Mon, 12 Feb 2024 17:16:54 GMT

Hi @MrT4,

Thank you for posting. I'm sorry if you feel, your neighbour has been mis-sold. If you send me the details, I'll be able to get this investigated. I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy