This topic

Content partners

baldywig — Sun, 04 Feb 2024 01:25:42 GMT

Trying to access content partners, i have no options displayed.
I have no access to a closed account and my live account shows nothing .
Would like the game pass , anyone ?

Re: Content partners

imjolly — Sun, 04 Feb 2024 09:54:45 GMT

try phoning CS 03301234150 or try billing https://www.bt.com/help/contact-bt/account-and-billing/broadband and they should be able to close old account which should then enable you to access account partners using pc/laptop not using app

Re: Content partners

DavidM — Sun, 04 Feb 2024 11:12:27 GMT

Hi @baldywig and welcome back.

It's been a long time but great to see you again. Customer service should be able to sort this for you on the number @imjolly posted but if you have any problems get back to us and we'll be happy to lend a hand.

Cheers

David

Re: Content partners

baldywig — Tue, 06 Feb 2024 01:36:27 GMT

Hi David, yes its been a while and trouble free.

I spent 1 1/2 hours on the phone sunday morning with customer support and they tried their best but i still cant activate the actual game pass, i can get right through to the last click box where you accept the terms etc but it wont go any further than this , it seems to be a loop.

Unable to process your request. Please try again.

From there i can go back to my products page and try again.

Re: Content partners

NeilO — Tue, 06 Feb 2024 10:01:28 GMT

Hi, @baldywig Have you tried activating it again since the weekend?

Thanks

Neil

Re: Content partners

baldywig — Tue, 06 Feb 2024 10:35:44 GMT

Yes many times, still the same.

Re: Content partners

NeilO — Tue, 06 Feb 2024 11:52:00 GMT

@baldywig no problem, I'm sorry about that. I'll send you a private message and we'll raise a case with our Xbox Game Pass team to get you help with this.

Thanks

Neil

Re: Content partners

baldywig — Mon, 12 Feb 2024 13:14:48 GMT

Hi, did you take a look at that perchance ?

Re: Content partners

NeilO — Mon, 12 Feb 2024 15:04:19 GMT

Hi @baldywig we've been advised that the activation journey will be enabled again tomorrow 13/02/24 post back and tag me like follows @NeilO if you experience any problems.

Neil

Re: Content partners

baldywig — Mon, 12 Feb 2024 19:47:30 GMT

Excellent , thank you.

Re: Content partners

baldywig — Tue, 13 Feb 2024 13:41:45 GMT

Hi @NeilO , it looks like that is sorted i tried it today and the link took me through to a microsoft page, i haven,t applied it yet but i assume from there it should be good.

Re: Content partners

PaddyB — Tue, 13 Feb 2024 15:57:22 GMT

Hi @baldywig,

Thank you for posting back to update the thread.

Thanks,

Paddy