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Need to cancel Mum's account as she has moved to a nursing home.

mbrammer — Thu, 15 Feb 2024 08:31:00 GMT

My mother has entered a nursing home so we need to cancel her home package. She doesn't use the phone, so can she send an email or letter to Cancel? Which address should she use?

Matt

Re: Need to cancel Mum's account as she has moved to a nursing home.

Keith_Beddoe — Thu, 15 Feb 2024 08:35:56 GMT

@mbrammer

Welcome to this user forum for BT Retail phone and broadband customers.

You would not be able to cancel via email or letter, it has to be done by phone, and normally requires a POA.

I will ask a moderator to assist with this. One will post here.

Re: Need to cancel Mum's account as she has moved to a nursing home.

RobbieMac — Thu, 15 Feb 2024 09:22:14 GMT

Hi @mbrammer

Welcome to the BT Community and thank you for your post!

I understand your Mum has recently moved into a nursing home and you'd like to cancel her services. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie