https://community.bt.com/t5/Bills-Packages/Final-Bill/m-p/2348351#M165613 <P>Hi there,</P><P>I left my broadband on 30/01/24 but yet to receive final bill but did receive a 'sorry to see you leaving' email on 13/01/24.</P><P>And for all intents and purposes my online account still shows the service as active and giving me upgrade options or long term contract sign up options. Also that a full direct debit will come out next week even though i have left.</P><P>How can i get my final bill correct to date of leaving and account fully closed off and removed?</P><P>&nbsp;</P><P>Regards,</P><P>Kyle</P> Thu, 15 Feb 2024 11:10:31 GMT KRS21 2024-02-15T11:10:31Z https://community.bt.com/t5/Bills-Packages/Final-Bill/m-p/2348351#M165613 <P>Hi there,</P><P>I left my broadband on 30/01/24 but yet to receive final bill but did receive a 'sorry to see you leaving' email on 13/01/24.</P><P>And for all intents and purposes my online account still shows the service as active and giving me upgrade options or long term contract sign up options. Also that a full direct debit will come out next week even though i have left.</P><P>How can i get my final bill correct to date of leaving and account fully closed off and removed?</P><P>&nbsp;</P><P>Regards,</P><P>Kyle</P> Thu, 15 Feb 2024 11:10:31 GMT https://community.bt.com/t5/Bills-Packages/Final-Bill/m-p/2348351#M165613 KRS21 2024-02-15T11:10:31Z https://community.bt.com/t5/Bills-Packages/Final-Bill/m-p/2348355#M165614 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/328079">@KRS21</a>&nbsp;</P> <P>This is just a customer to customer help forum, everyone here, including myself, are just customers.<BR /><BR />The only BT Employees are the forum moderators.<BR /><BR />Try calling 0330 1234 150</P> Thu, 15 Feb 2024 11:17:32 GMT https://community.bt.com/t5/Bills-Packages/Final-Bill/m-p/2348355#M165614 Keith_Beddoe 2024-02-15T11:17:32Z