https://community.bt.com/t5/Bills-Packages/old-equipment-returned/m-p/2348420#M165633 <P><STRONG>Hello, I upgraded recently and received the latest hub plus a range extender disc. All fine there. However, I received a return envelope to send back my old router which I did the same day (08/01/2024). I've looked on my order details and noticed that the old router is still showing as not received by BT. I've seen somewhere that I could, at some point be charged £60 for it's none return. I have the receipts of posting from the Post Office but I can't see who to speak to about this after trolling the website. Obvs I don't want to get charged for none return of old kit. Any suggestions please??</STRONG></P> Thu, 15 Feb 2024 14:16:14 GMT sisyphus61 2024-02-15T14:16:14Z https://community.bt.com/t5/Bills-Packages/old-equipment-returned/m-p/2348420#M165633 <P><STRONG>Hello, I upgraded recently and received the latest hub plus a range extender disc. All fine there. However, I received a return envelope to send back my old router which I did the same day (08/01/2024). I've looked on my order details and noticed that the old router is still showing as not received by BT. I've seen somewhere that I could, at some point be charged £60 for it's none return. I have the receipts of posting from the Post Office but I can't see who to speak to about this after trolling the website. Obvs I don't want to get charged for none return of old kit. Any suggestions please??</STRONG></P> Thu, 15 Feb 2024 14:16:14 GMT https://community.bt.com/t5/Bills-Packages/old-equipment-returned/m-p/2348420#M165633 sisyphus61 2024-02-15T14:16:14Z https://community.bt.com/t5/Bills-Packages/old-equipment-returned/m-p/2348469#M165634 <P>Call BT 0330.1234.150 with your Proof of Posting and they can update your account.</P> Thu, 15 Feb 2024 15:56:47 GMT https://community.bt.com/t5/Bills-Packages/old-equipment-returned/m-p/2348469#M165634 gg30340 2024-02-15T15:56:47Z https://community.bt.com/t5/Bills-Packages/old-equipment-returned/m-p/2348737#M165646 <P>I had to call them to get it sorted.&nbsp;</P> Fri, 16 Feb 2024 14:06:18 GMT https://community.bt.com/t5/Bills-Packages/old-equipment-returned/m-p/2348737#M165646 PixieChaser 2024-02-16T14:06:18Z