https://community.bt.com/t5/Bills-Packages/Rewards-and-Xbox-pass-missing/m-p/2348808#M165651 <P>I have received several emails and sms telling me to claim my rewards which when I check aren’t there. I’m currently in process of writing this receiving another email to say well email you details soon… like a loop?</P><P>Also I’m supposedly awaiting an Xbox game pass etc I’m on a halo package and also was waiting on an engineer all day Tuesday who didn’t appear.&nbsp;</P><P>&nbsp;</P><P>any help from bt much appreciate. Phone lines are deadly waiting times and the chat bot thing on here isn’t much use just tells you to call <span class="lia-unicode-emoji" title=":telephone_receiver:">📞</span> and several hrs waiting later I’m finally posting on bt community . Help <span class="lia-unicode-emoji" title=":folded_hands:">🙏</span> thank you in advance&nbsp;</P> Fri, 16 Feb 2024 16:00:01 GMT Jontym86 2024-02-16T16:00:01Z https://community.bt.com/t5/Bills-Packages/Rewards-and-Xbox-pass-missing/m-p/2348808#M165651 <P>I have received several emails and sms telling me to claim my rewards which when I check aren’t there. I’m currently in process of writing this receiving another email to say well email you details soon… like a loop?</P><P>Also I’m supposedly awaiting an Xbox game pass etc I’m on a halo package and also was waiting on an engineer all day Tuesday who didn’t appear.&nbsp;</P><P>&nbsp;</P><P>any help from bt much appreciate. Phone lines are deadly waiting times and the chat bot thing on here isn’t much use just tells you to call <span class="lia-unicode-emoji" title=":telephone_receiver:">📞</span> and several hrs waiting later I’m finally posting on bt community . Help <span class="lia-unicode-emoji" title=":folded_hands:">🙏</span> thank you in advance&nbsp;</P> Fri, 16 Feb 2024 16:00:01 GMT https://community.bt.com/t5/Bills-Packages/Rewards-and-Xbox-pass-missing/m-p/2348808#M165651 Jontym86 2024-02-16T16:00:01Z