This topic

Customer withDementia

Kiteland — Sat, 17 Feb 2024 07:47:02 GMT

I am LPA for an elderly BT customer who has is currently sectioned and won’t be returning to their home

I’m currently organising their affairs but struggling to engage with BT before I cancel their direct debits.

can anyone point me at BT welfare team?

Peter

Re: Customer withDementia

Keith_Beddoe — Sat, 17 Feb 2024 07:53:45 GMT

@Kiteland

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators, I have asked one of them to post here, and they will sort this out for you personally.

Re: Customer withDementia

Kiteland — Sat, 17 Feb 2024 08:01:56 GMT

Thank you very much . That is so helpful.

I ended here via the BT social media team.

Peter

Re: Customer withDementia

Keith_Beddoe — Sat, 17 Feb 2024 08:04:04 GMT

One of them should post today, possibly this morning, so I will keep a watch on this thread to make sure.

Re: Customer withDementia

NeilO — Sun, 18 Feb 2024 10:14:42 GMT

Hi, @Kiteland I'm sorry about the delay getting back to you. I'll send you a private message so you can get in touch with further details and we'll be happy to assist.

Thanks

Neil