https://community.bt.com/t5/Bills-Packages/MYBT-Access-Issues/m-p/2349179#M165675 Hi NeilO, Thanks for your ack will send over details shortly. Cheers, Al Sun, 18 Feb 2024 16:20:21 GMT clique-al 2024-02-18T16:20:21Z https://community.bt.com/t5/Bills-Packages/MYBT-Access-Issues/m-p/2349006#M165669 <P>Looking for MOD assistance with issue to accessing my account (MyBt) on laptop. When I login getting the attached screen and unable to access any other section products etc. Also have not been able to download my bill since Dec 23 getting the other screen notice. It would appear that system is all screwed up at BT. Hope someone can help with a solution. Cheers. Al<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="MYBT Error screen.png" style="width: 864px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/83612i812831967112E72F/image-size/large?v=v2&amp;px=999" role="button" title="MYBT Error screen.png" alt="MYBT Error screen.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="MYBT Bill Download Error screen.png" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/83613i5182384A190FEC45/image-size/large?v=v2&amp;px=999" role="button" title="MYBT Bill Download Error screen.png" alt="MYBT Bill Download Error screen.png" /></span></P> Sat, 17 Feb 2024 15:57:09 GMT https://community.bt.com/t5/Bills-Packages/MYBT-Access-Issues/m-p/2349006#M165669 clique-al 2024-02-17T15:57:09Z https://community.bt.com/t5/Bills-Packages/MYBT-Access-Issues/m-p/2349174#M165674 <P><SPAN style="color:var(--ck-color-mention-text);">Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/203852">@clique-al</a></SPAN></SPAN> welcome to the community, I'm sorry you're having problems with MyBT. I've sent you a private message so you can get in touch with your info and we'll be happy to help.</P> <P>Thanks</P> <P>Neil</P> Sun, 18 Feb 2024 16:10:40 GMT https://community.bt.com/t5/Bills-Packages/MYBT-Access-Issues/m-p/2349174#M165674 NeilO 2024-02-18T16:10:40Z https://community.bt.com/t5/Bills-Packages/MYBT-Access-Issues/m-p/2349179#M165675 Hi NeilO, Thanks for your ack will send over details shortly. Cheers, Al Sun, 18 Feb 2024 16:20:21 GMT https://community.bt.com/t5/Bills-Packages/MYBT-Access-Issues/m-p/2349179#M165675 clique-al 2024-02-18T16:20:21Z https://community.bt.com/t5/Bills-Packages/MYBT-Access-Issues/m-p/2351358#M165937 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/203852">@clique-al</a></SPAN> and thanks for sending over the details.</P> <P>I'm glad you got this sorted. For the benefit of the community clearing browser in Edge and updating Windows sorted this out.</P> <P>Cheers</P> <P>David</P> Tue, 27 Feb 2024 12:58:33 GMT https://community.bt.com/t5/Bills-Packages/MYBT-Access-Issues/m-p/2351358#M165937 DavidM 2024-02-27T12:58:33Z