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Cancelling my BT services

MarcusJenkins — Mon, 19 Feb 2024 00:30:05 GMT

Hi there,

my mother has a BT landline and BB package. she has moved into a care home and no longer needs these services.

How do I cancel these services and / or her account?

it's not immediately obvious how to do this via the BT portal.

Any guidance is greatly appreciated.

Thanks!

Re: Cancelling my BT services

Keith_Beddoe — Mon, 19 Feb 2024 06:48:22 GMT

@MarcusJenkins

The only BT employees here are the moderators, I will ask one of them to post here.

Re: Cancelling my BT services

RobbieMac — Mon, 19 Feb 2024 10:48:17 GMT

Hi @MarcusJenkins

Thank you for your post and welcome back!

I understand your Mum has moved into a care home and you'd like some help cancelling her services. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie