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Cancelling bt subscription

rdv9 — Mon, 19 Feb 2024 04:43:02 GMT

I need to cancel my parents account, as Mum has moved into a care facility? I live overseas so doing it by email would be most convenient!

Re: Cancelling bt subscription

Keith_Beddoe — Mon, 19 Feb 2024 06:49:34 GMT

@rdv9

The only BT employees here are the moderators, I will ask one of them to post here.

Re: Cancelling bt subscription

RobbieMac — Mon, 19 Feb 2024 10:56:30 GMT

Hi @rdv9

Welcome to the BT Community and thank you for your post!

I understand your Mum has recently moved into a care home and you need some help cancelling her services. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie