This topic

New customer.

Raymond48 — Mon, 19 Feb 2024 14:14:24 GMT

I would like to get BT tv or EE tv and broadband package. which one do i contact. to order.

Re: New customer.

Keith_Beddoe — Mon, 19 Feb 2024 14:19:11 GMT

@Raymond48

Welcome to this user forum for BT Retail phone and broadband customers.

See https://www.bt.com/tv

To order https://www.bt.com/tv/packages

Re: New customer.

naylor2006 — Mon, 19 Feb 2024 14:25:55 GMT

You can contact either, just find the best deal for your on either of their sites.

I have BT FTTP 900 with Big Sport BT TV which comes with a Set Top Box, when I signed up the pricing on TV was too good to miss out on with BT. As far as im aware BT TV is called EE TV now anyway so in effect I have BT Broadband and EE TV.

Just price up packages on both sites and see what comes out cheapest and most specific for your requirement.

Re: New customer.

Raymond48 — Mon, 19 Feb 2024 14:30:06 GMT

@naylor2006 Thanks for reply. did you have any problems, with any delays.

Re: New customer.

Raymond48 — Mon, 19 Feb 2024 14:30:56 GMT

@Keith_Beddoe Thanks for the links.

Re: New customer.

naylor2006 — Mon, 19 Feb 2024 14:33:46 GMT

Well, I had some issues but it was Openreach's fault and not BT Retail themselves, these issues would have been there for any provider that I went for but as far as once the Openreach stuff was sorted the actual process of getting an order and going live and all that was fine.

Wait times on the phone were always pretty short and always through to someone onshore which I appreciate alot, after coming from Vodafone and dealing with their 100% offshore support setup its was amazing to speak to someone who understand the local context.

Im very happy with BT.

Can you get Full Fibre in your area, have you entered your postcode into the checker to see what you can get?

Re: New customer.

imjolly — Mon, 19 Feb 2024 14:36:58 GMT

enter your address and this will show what type of connection is available to you https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: New customer.

Raymond48 — Mon, 19 Feb 2024 14:37:28 GMT

@naylor2006 Yes i can have full fibre the pole it's about 10 mtrs away. so hopefully would not be a problem with Openreach.

Re: New customer.

Raymond48 — Mon, 19 Feb 2024 14:39:36 GMT

@naylor2006 Did they manage to fit in the two week slot.

Re: New customer.

naylor2006 — Mon, 19 Feb 2024 14:42:03 GMT

Same as me, if I jump from my window I could probably get to it. Openreach had only just finished installing the fibre when I wanted to order so my issues were mostly linked to 'teething' I would put it. Ultimately BT Retail handled the delays very well for me and I had a backup service in Virgin Media Cable so the delays werent a huge deal.

My advice would be to maybe keep a backup service running until you know the FTTP is live, Openreach removed my copper phone line in the process of installing fibre, I wasnt using it though but if it was my existing broadband it would have been a hard cease of one product with the faith that the other one went live right away. Like I said however, there was a fault on the fibre, 5 weeks it took Openreach to solve, luckily I wasnt using the copper for broadband!

Re: New customer.

naylor2006 — Mon, 19 Feb 2024 14:43:44 GMT

What do you mean?

Re: New customer.

Raymond48 — Mon, 19 Feb 2024 14:49:27 GMT

@naylor2006 Well at the moment i have fttc with sky, and if i change i got to give notice, and according to BT web site it can take up to 14 days.

Re: New customer.

naylor2006 — Mon, 19 Feb 2024 14:59:10 GMT

I perhaps rely on the internet at home more than most so i'd never have a cut off within the same month, if I could I would give notice the week after my new service went life and I was sure it was up, I would then have to pay for both services for an extra month I guess. In my case because it didnt go live for 5 weeks or so it was no big deal as I wasnt paying for anything aside from my existing Virgin connection. I gave notice on that after a couple weeks of switching all my gear over to BT.

Its not down to BT really, they can place an order in a minute and it will go to Openreach to install on your given date but you wont find out until the day of installation if there is an issue or not, for me there was, I expect for 99% of install there isnt, like I said I wasnt surprised as the as the infra was brand new. If there's a fault BT will log it to Openreach to solve and its there problem.

Its up to you really, my case isnt a good example as there was a fundamental delay which was out of BT's hands.

Re: New customer.

Raymond48 — Mon, 19 Feb 2024 15:02:03 GMT

@naylor2006 Thank you very much for taking the time to reply, look's like i will be joining BT.

Re: New customer.

imjolly — Mon, 19 Feb 2024 15:08:47 GMT

@Raymond48

are you moving your phone as well to BT digital voice

normal way to change provider is to place order with new provider and they notify the existing provider however changing from just FTTC to FTTP and no DV I don't think BT will need to contact SKY

Re: New customer.

Raymond48 — Mon, 19 Feb 2024 15:25:18 GMT

@imjolly hi I have broadband and TV subscription with sky. I don't have Dv. According to BT website I have to inform sky customer service for both 31 days for TV and 14 days for broadband.

Re: New customer.

imjolly — Mon, 19 Feb 2024 15:27:17 GMT

do you have home phone with sky or broadband only? are you just getting broadband only from BT not broadband and phone?

Re: New customer.

Raymond48 — Mon, 19 Feb 2024 15:30:27 GMT

@imjolly just broadband and TV package no phone.

Re: New customer.

imjolly — Mon, 19 Feb 2024 15:36:54 GMT

if no phone and moving FTTC to BT FTTP then you will need to notify SKY