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Re: Game Pass Removal Email

PhilCockles — Thu, 08 Feb 2024 10:11:28 GMT

I've also received the "We'll be removing your Xbox Game Pass Ultimate subscription" email even though I have only recently signed up to it via my recent Full Fibre 900 upgrade.

My subscription still appears to be active when I log into my Xbox account but I fear this may be removed very soon by BT?

Please could someone help with this?

Thank you.

Re: Game Pass Removal Email

RobbieMac — Thu, 08 Feb 2024 10:19:35 GMT

Hi @PhilCockles

Welcome and thanks for posting!

I am sorry for the confusion around the email you received about your Xbox Game Pass. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Game Pass Removal Email

DavidM — Wed, 21 Feb 2024 13:22:26 GMT

Thanks for sending over the details @PhilCockles

I'm glad I was able to get this sorted for you.

All the best

David

Re: Game Pass Removal Email

PhilCockles — Thu, 22 Feb 2024 13:25:05 GMT

Hi Dave.

Many thanks for getting this sorted for me. I'm pleased to say my Xbox Game Pass has been reinstated again.

Really appreciate your help.

Kind regards.

Phil.