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Deleting old account

lindsay2801 — Wed, 21 Feb 2024 17:23:51 GMT

Hi, when I log into myBT there are two accounts, one old and one current. I can only ever see the billing for the current one as it always defaults back to the old inactive account on every other page and there doesn't seem to be a way to delete it. Can anyone help please?

Re: Deleting old account

NeilO — Wed, 21 Feb 2024 20:54:33 GMT

@lindsay2801 I'll send you a private message so you can get in touch with your details and we'll be happy to help.

Thanks

Neil

Re: Deleting old account

PaddyB — Tue, 05 Mar 2024 15:42:29 GMT

Hi @lindsay2801,

Thank you for taking my call today. I was glad to hear that the new BT ID is working and you can view your account details online. I'm sorry that this took a bit longer than expected to fix.

Kind regards,

Paddy