This topic

Re: How to cancel a Bt telephone and broadband contract when someone moves into a care home

BeccaSF — Thu, 22 Feb 2024 07:54:07 GMT

I was wondering whether a BT adviser could assist in this regard for my mother's BT contract? Many thanks!

Re: How to cancel a Bt telephone and broadband contract when someone moves into a care home

Keith_Beddoe — Thu, 22 Feb 2024 07:57:28 GMT

I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators, I will ask one of them to post here.

Re: How to cancel a Bt telephone and broadband contract when someone moves into a care home

BeccaSF — Thu, 22 Feb 2024 08:01:21 GMT

Many thanks for your help, I appreciate it.

Re: How to cancel a Bt telephone and broadband contract when someone moves into a care home

RobbieMac — Thu, 22 Feb 2024 08:47:13 GMT

Hi @BeccaSF

Welcome and thanks for your post!

I understand that your Mum has recently moved into a care home and you'd like help cancelling her phone and broadband service. We can give you a hand from here. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: How to cancel a Bt telephone and broadband contract when someone moves into a care home

BeccaSF — Thu, 22 Feb 2024 08:56:56 GMT

I can't seem to read all of your private message/access the whole text. But will try again!

Re: How to cancel a Bt telephone and broadband contract when someone moves into a care home

Keith_Beddoe — Thu, 22 Feb 2024 09:17:58 GMT

@BeccaSF

There should only be eight lines of plain text in the Private message sent by @RobbieMac

the last line should say "Last bill amount:". If you can see that, then you are at the end.

Re: How to cancel a Bt telephone and broadband contract when someone moves into a care home

BeccaSF — Thu, 22 Feb 2024 09:20:38 GMT

You've all been v helpful. I am getting assistance now. Many thanks all!