This topic

Delete an old BT Account

Patel236 — Wed, 21 Feb 2024 20:26:08 GMT

Hi I still have an old active BT account which is in credit and needs to be closed down.

Can you please advise me on how i can close this. I called up customer services and they couldnt do it for some reason. I receive a bill every month showing my account in credit

This also shows up as an active account when looking up my credit score online

Regards

Re: Delete an old BT Account

RobbieMac — Thu, 22 Feb 2024 09:08:19 GMT

Thanks for your post and welcome back @Patel236

We can help close the account however as we're extremely busy at present, it'll take us a few days to pick up your case. I know you've already contacted the helpdesk. Do you want to try once more today as you may get this sorted sooner than having to wait for us? The number is 0330 1234 150.

Post back and let me know how you get on please. If you have any problems I'll reply with steps you can take to come through to us and we'll get you sorted from here.

Thanks,

Robbie

Re: Delete an old BT Account

Patel236 — Thu, 22 Feb 2024 09:37:01 GMT

Hi Robbie.

Thanks for the prompt replied. I’ve just called BT on that number and they say that the account has been closed for many.

They couldn’t explain to me why I was receiving bills every month from a so called dormant account and having it appear as an open account on credit score.

I have found you guys to be more efficient when it comes to account closures. I am happy to wait for you if you can close this account for good.

Regards

Minesh

Re: Delete an old BT Account

RobbieMac — Thu, 22 Feb 2024 09:47:08 GMT

Thanks for posting back @Patel236

No problem - I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie