This topic

Xbox Gamepass - Cancel Auto renew

impydave — Tue, 20 Feb 2024 21:52:32 GMT

My game pass for Xbox shows it'll expire in November of this year, I want to make sure the auto renew is cancelled so no payments are taken after it ends, but I can't for the life of me find anything on my BT account to turn it off!

Can anyone help please?

Thanks

Dave

Re: Xbox Gamepass - Cancel Auto renew

impydave — Thu, 22 Feb 2024 12:53:09 GMT

45 views and no-one replies!

Thanks!

Re: Xbox Gamepass - Cancel Auto renew

c64z86 — Thu, 22 Feb 2024 13:04:52 GMT

A lot of the people viewing are just other customers looking for help too.

Re: Xbox Gamepass - Cancel Auto renew

c64z86 — Thu, 22 Feb 2024 13:14:43 GMT

Are you able to cancel it this way?

Xbox subscription cancellations and refunds | Xbox Support

If not, and you can't find any setting in BT I think a moderator will have to look into it for you. Other people had this problem in the past and they had a mod to sort it for them.

I don't have the power to ask mods to intervene, but if you can't cancel it through Xbox and it says managed by BT, then report back here and someone can come along and raise it with a mod.

Re: Xbox Gamepass - Cancel Auto renew

impydave — Thu, 22 Feb 2024 14:01:27 GMT

@c64z86 thank you for the reply and sadly no I can't cancel as it says managed by EE/BT and when I follow the BT login there is nothing at all showing anywhere in my account

Can a Mod please help me here I just want my account back in the hands of Xbox and not EE/BT as I have zero control over it.

Thanks

Re: Xbox Gamepass - Cancel Auto renew

RobbieMac — Thu, 22 Feb 2024 15:34:07 GMT

Hi @impydave

Thanks for your posts and welcome back.

Sorry for the confusion around turning off auto renew. You should be able to opt out of auto renew using your BTID, Log in, click on products and when you scroll down you should have the option to opt out of the auto renewal.

Post back and let me know how you get on please. If you have any problems, we can give you a hand from here.

Thanks,

Robbie

Re: Xbox Gamepass - Cancel Auto renew

impydave — Thu, 22 Feb 2024 15:44:32 GMT

Thanks @RobbieMac but sadly all I see when I go to products is broadband, digital voice, tv, tnt sports, and mobile? Nothing with regards my xbox account?

Re: Xbox Gamepass - Cancel Auto renew

DavidM — Thu, 22 Feb 2024 17:06:33 GMT

Thanks for checking that @impydave

I'll be happy to lend a hand. Check your inbox for my message and drop me over the details.

Cheers

David

Re: Xbox Gamepass - Cancel Auto renew

wickesy — Mon, 08 Jul 2024 12:05:54 GMT

I don't see Gamepass under My Products either.

Re: Xbox Gamepass - Cancel Auto renew

Biscitt — Fri, 01 Nov 2024 09:26:18 GMT

I have this same issue did the moderator solve this for you?

Re: Xbox Gamepass - Cancel Auto renew

Katie_B — Fri, 01 Nov 2024 09:31:55 GMT

Hi @Biscitt.

To get this looked into I'd recommend giving us a call.

Katie

Re: Xbox Gamepass - Cancel Auto renew

tylermwise — Sun, 16 Feb 2025 20:08:13 GMT

Same issue here, I can't find a way to cancel it at all...

Re: Xbox Gamepass - Cancel Auto renew

Christopher_G — Mon, 17 Feb 2025 09:53:49 GMT

Hi @tylermwise

If you give our Customer Support team a call, they'll be able to look to get this removed for you.

Chris