This topic

Re: Social Tariff Switch - Reasonable Adjustment?

roger4269 — Fri, 23 Feb 2024 17:25:21 GMT

Hello

I've had the same issue with this as I qualify under the rules for this tariff and I've spent a fair bit time to try get it sorted out via the message service which is great for me to use given my multiple health issues and I'm registered with the disability team at BT.

The relay UK service isn't an option for me

They have all the details & I was told it had gone through yet it seems it hasn't yet they have my national insurance number & they checked I qualify through ESA so I'm not sure why it's as stressful to get it changed or as difficult?

Re: Social Tariff Switch - Reasonable Adjustment?

imjolly — Fri, 23 Feb 2024 17:50:17 GMT

I moved your post as previous post was marked solved. I have asked forum mods to see if they can help and they will post here

Re: Social Tariff Switch - Reasonable Adjustment?

roger4269 — Fri, 23 Feb 2024 18:03:54 GMT

Many thanks.

Re: Social Tariff Switch - Reasonable Adjustment?

DanielS — Fri, 23 Feb 2024 20:59:06 GMT

Hi @roger4269,

We will look into this for you.

I'll send you a private message that you can reply back to my team through.

Please note, that it may take 5 working days to get back to you once you've replied initially.

Thank you
DanielS