Cannot view bills or get into MyBT properly

SuitedPower — Mon, 26 Feb 2024 15:59:18 GMT

I cannot get access to the my bills page on mybt.

I can login to my email fine, I can also apparently get into mybt by clicking on the mybt tab at the top of the emails page, this takes me to a login screen which I pass and then shows the manage email addresses page. However when I then hover over "MyBT" and select view bills, it takes me back to a login page which then tells me i entered incorrect details.

I havent entered incorrect details, it is the same password as always which is saved on my google chrome and working on the email and initial mybt login. I also checked it against my records of the password. Whats going on I need access to my bills 😞

Thanks for reading/any answers.

Re: Cannot view bills or get into MyBT properly

PaddyB — Tue, 27 Feb 2024 10:53:06 GMT

Hi @SuitedPower,

Thank you for posting. I'm sorry if you're unable to view your bills online. If you send me your details, I'll be able to get this investigated.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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Cannot view bills or get into MyBT properly

Re: Cannot view bills or get into MyBT properly