This topic

Unknown item on bill

Brian5856 — Tue, 27 Feb 2024 19:20:47 GMT

What is TimeLine 123. It is on my bill showing a 1 sec call and charged 50p ?

Re: Unknown item on bill

Keith_Beddoe — Tue, 27 Feb 2024 19:25:28 GMT

@Brian5856

Its the Speaking Clock. Someone has dialled 123 to get the time, its 50p a time.

Re: Unknown item on bill

Brian5856 — Tue, 27 Feb 2024 19:27:10 GMT

Nobody in this house has dialled 123.

Re: Unknown item on bill

Keith_Beddoe — Tue, 27 Feb 2024 19:32:26 GMT

It can be caused by a intermittent line fault. Is there any noise on your phone line?

Dial 17070 (free) and select option 2 (quiet line test) and see if you hear any noise between the announcements.

Faults like this are more likely on overhead lines.

Re: Unknown item on bill

Brian5856 — Tue, 27 Feb 2024 19:32:33 GMT

It was on 22 Feb 12:04 and no there is no noise on the line.

Re: Unknown item on bill

Keith_Beddoe — Tue, 27 Feb 2024 19:47:00 GMT

If you are fed from an overhead line, and if it was very windy on that day, its possible that an intermittent short circuit caused the exchange to detect line breaks of 1,2 and 3, especially as it was a short duration call, not long enough for anyone to actually make, and listen to the time announcement.

Once calls are moved over to BT Digital Voice, this problem will go away, as the lines will no longer carry dial tone.

If you are not happy with the charge, then you could ring BT and complain.