This topic

change to Broadband only contract

Janet8 — Wed, 28 Feb 2024 22:32:49 GMT

My contract on Halo 3 fibre is coming to an end. I also have a landline which I paid for with line rental saver. However last summer my landline was changed to Digital Voice. Because I had paid for my telephone rental as an annual payment I decided to wait until my contract ended before asking to make any changes. I don't use my home telephone that much any more, I mostly use my mobile. I had kept my home telephone as a backup, but now that it is 100% reliant on broadband and electricity, it is less attractive as a backup. I have rung BT twice to see if I can get a broadband only contract and they just say that it is not possible for me to have a broadband only contract. The reasons they give me such as I am using BT cloud, don't make that much sense to me. I am happy to scrub BT Cloud to be honest. Has anyone else had this problem?

Re: change to Broadband only contract

imjolly — Wed, 28 Feb 2024 22:44:26 GMT

You will need to start a new contract for broadband only as you need to terminate your broadband and phone existing contract. Try phoning options team 0800800030 and see what you can negotiate

Re: change to Broadband only contract

Janet8 — Wed, 28 Feb 2024 22:49:46 GMT

Thanks for your reply. I have already tried phoning to get a broadband only contract when my existing one runs out but they say that I have one

Re: change to Broadband only contract

Janet8 — Wed, 28 Feb 2024 22:50:45 GMT

That should say cannot have a broadband only contract