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Order hasn’t gone through

Jimmycranky — Fri, 01 Mar 2024 11:56:01 GMT

Hello, on the 28th of February I upgraded from fibre 500 to fibre 900, it processed my order and said that it would be completed on the 29th of February. When I go into my track my order on the app it states it’s still open and my current product is still 500. Also speed test indicates it still on the 500 product.

i was still in contract until June with my 500 but assumed that because i am signing up to a new contract this would not be an issue. Could anyone shed any light on this issue if it has happened to them.

thank you

Re: Order hasn’t gone through

imjolly — Fri, 01 Mar 2024 12:11:14 GMT

phone CS 03301234150 and see if they can shed any light on order and hopefully sort it out for you

Re: Order hasn’t gone through

Jimmycranky — Tue, 05 Mar 2024 19:08:54 GMT

Thank you , they helped straight away and order was redone