https://community.bt.com/t5/Bills-Packages/Returned-the-bt-hub-but-still-getting-charged/m-p/2352302#M166066 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/328749">@Reeceboulter1</a></SPAN> and welcome.</P> <P>Thanks for posting about the returns bag. I can sort this out for you. Check your inbox for my message and drop me over the details.</P> <P>Cheers</P> <P>David</P> Sat, 02 Mar 2024 10:16:52 GMT DavidM 2024-03-02T10:16:52Z https://community.bt.com/t5/Bills-Packages/Returned-the-bt-hub-but-still-getting-charged/m-p/2352290#M166065 <P>I have returned my bt hub over a month ago via post.</P><P>&nbsp;</P><P>I am still receiving charge emails saying the hub still has not been returned.</P><P>I actually put two hubs inside the returns bag when posting.</P><P>&nbsp;</P><P>It seems that bt attempt to make things difficult when changing providers!...i am hugely dissapointed at the poor service &amp; charging people for following the process set out by themselves!</P> Sat, 02 Mar 2024 09:23:17 GMT https://community.bt.com/t5/Bills-Packages/Returned-the-bt-hub-but-still-getting-charged/m-p/2352290#M166065 Reeceboulter1 2024-03-02T09:23:17Z https://community.bt.com/t5/Bills-Packages/Returned-the-bt-hub-but-still-getting-charged/m-p/2352302#M166066 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/328749">@Reeceboulter1</a></SPAN> and welcome.</P> <P>Thanks for posting about the returns bag. I can sort this out for you. Check your inbox for my message and drop me over the details.</P> <P>Cheers</P> <P>David</P> Sat, 02 Mar 2024 10:16:52 GMT https://community.bt.com/t5/Bills-Packages/Returned-the-bt-hub-but-still-getting-charged/m-p/2352302#M166066 DavidM 2024-03-02T10:16:52Z