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Xbox game pass for 12 months after signing up for new broadband deal

pgriffo — Sat, 02 Mar 2024 11:57:19 GMT

I have signed up for another 18 months of broadband on the 900 fibre, and was told i would be eligable to get the xbox 12 month pass, and would be able to claim it in my app, but nothing is showing in the "my bt app", i have read all the advice on the forum to find it, but it is just not there for me, so i rang the helpline number and spoke to a lovely gentleman who said i would recieve an email in the next 24 hours to be able to claim the xbox deal, but have still not got the email and it has now been 3 days since i called, am i not eligable for the xbox deal ?

Re: Xbox game pass for 12 months after signing up for new broadband deal

imjolly — Sat, 02 Mar 2024 18:14:38 GMT

Were you just renewing your existing fibre 900 contract or were you upgrading to 900 contract from another lesser package?

Re: Xbox game pass for 12 months after signing up for new broadband deal

pgriffo — Sat, 02 Mar 2024 21:14:11 GMT

upgraded from a lesser package

Re: Xbox game pass for 12 months after signing up for new broadband deal

DavidM — Sun, 03 Mar 2024 10:22:26 GMT

Hi @pgriffo and welcome back.

It's been a long time but great to see you again. I can check what's going on with the game pass. I'll need a few details so check you inbox for my message and drop me over the details.

Cheers

David

Re: Xbox game pass for 12 months after signing up for new broadband deal

pgriffo — Sun, 03 Mar 2024 10:52:03 GMT

Thanks, how do i send you the information ?

Re: Xbox game pass for 12 months after signing up for new broadband deal

DavidM — Sun, 03 Mar 2024 11:05:46 GMT

The message should be in your inbox now @pgriffo . Just reply to that.

Cheers

David