https://community.bt.com/t5/Bills-Packages/Returning-a-router/m-p/2352729#M166143 <HR /><P>I returned 2 routers to bt in 2022 I sent them by registered post and tracked them they were delivered ..now bt say they did not receive them and want me to pay 90 pounds I do not have the receipt of postage or tracking proof what are my options</P> Mon, 04 Mar 2024 12:48:11 GMT NIRVANA12323 2024-03-04T12:48:11Z https://community.bt.com/t5/Bills-Packages/Returning-a-router/m-p/2352729#M166143 <HR /><P>I returned 2 routers to bt in 2022 I sent them by registered post and tracked them they were delivered ..now bt say they did not receive them and want me to pay 90 pounds I do not have the receipt of postage or tracking proof what are my options</P> Mon, 04 Mar 2024 12:48:11 GMT https://community.bt.com/t5/Bills-Packages/Returning-a-router/m-p/2352729#M166143 NIRVANA12323 2024-03-04T12:48:11Z https://community.bt.com/t5/Bills-Packages/Returning-a-router/m-p/2352742#M166147 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/328825">@NIRVANA12323</a></SPAN> and welcome.</P> <P>I'm sorry you're receiving messages to return the equipment. I can help. I've sent you a privae message so drop me a reply and I'll sort this out for you.</P> <P>Cheers</P> <P>David</P> Mon, 04 Mar 2024 13:33:56 GMT https://community.bt.com/t5/Bills-Packages/Returning-a-router/m-p/2352742#M166147 DavidM 2024-03-04T13:33:56Z