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My father-in-law has moved to a care home from hospital

hilray — Mon, 04 Mar 2024 13:26:35 GMT

My father-in-law has moved to a care home from hospital. He has an expensive BT package that he cant use and we would like to adjust it for him please.

Re: My father-in-law has moved to a care home from hospital

imjolly — Mon, 04 Mar 2024 13:29:38 GMT

are you trying to end the contract or make changes?

Re: My father-in-law has moved to a care home from hospital

hilray — Mon, 04 Mar 2024 13:32:12 GMT

Ideally, we would like to cancel his contract if possible. He has been in care for six months and we are still awaiting the POA.

Re: My father-in-law has moved to a care home from hospital

imjolly — Mon, 04 Mar 2024 13:37:32 GMT

I have asked the forum mods who are BT employees to see if they can help they will post here

Re: My father-in-law has moved to a care home from hospital

hilray — Mon, 04 Mar 2024 13:38:21 GMT

Thanks very much 🙂

Re: My father-in-law has moved to a care home from hospital

DavidM — Mon, 04 Mar 2024 13:44:18 GMT

Hi @hilray and welcome.

Thanks for posting. I'm sorry to hear your father in law has had to move into a care home. I can help with his account. I've sent you a private message so you can get in touch. Just check your inbox and send me over the details.

Cheers

David

Re: My father-in-law has moved to a care home from hospital

DavidM — Wed, 06 Mar 2024 15:44:08 GMT

Thanks for sending over the details and for taking my call @hilray

That should be sorted for you now but if there are any problems drop me a line and I'll be happy to help.

Cheers

David