https://community.bt.com/t5/Bills-Packages/Xbox-gamepass-e-mail/m-p/2353068#M166188 <P>Hello,<BR /><BR /></P><P>I just got my full fibre 900 package yesterday , which was an upgrade from full fibre 500.</P><P>I was informed on the phone with customer services that I would receive an email after activation with my details on how to claim my 12 months of Xbox GamePass.&nbsp;<BR /><BR /></P><P>Should this come through straight away or is there usually a delay. &nbsp;I have done all the usual checking spam folders etc.</P><P>&nbsp;</P><P>thank you&nbsp;</P> Tue, 05 Mar 2024 19:06:31 GMT Jimmycranky 2024-03-05T19:06:31Z https://community.bt.com/t5/Bills-Packages/Xbox-gamepass-e-mail/m-p/2353068#M166188 <P>Hello,<BR /><BR /></P><P>I just got my full fibre 900 package yesterday , which was an upgrade from full fibre 500.</P><P>I was informed on the phone with customer services that I would receive an email after activation with my details on how to claim my 12 months of Xbox GamePass.&nbsp;<BR /><BR /></P><P>Should this come through straight away or is there usually a delay. &nbsp;I have done all the usual checking spam folders etc.</P><P>&nbsp;</P><P>thank you&nbsp;</P> Tue, 05 Mar 2024 19:06:31 GMT https://community.bt.com/t5/Bills-Packages/Xbox-gamepass-e-mail/m-p/2353068#M166188 Jimmycranky 2024-03-05T19:06:31Z https://community.bt.com/t5/Bills-Packages/Xbox-gamepass-e-mail/m-p/2353070#M166189 <P>You need to wait until 14 day cooling off passed after activation and you need to have paid first bill</P> <P>Do you have more than 1BT account?</P> <P>you need to access MYBT using pc/laptop not the app</P> Tue, 05 Mar 2024 19:17:40 GMT https://community.bt.com/t5/Bills-Packages/Xbox-gamepass-e-mail/m-p/2353070#M166189 imjolly 2024-03-05T19:17:40Z