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Bill doubled since changing to different Products

K_Yates — Mon, 04 Mar 2024 11:09:58 GMT

Hi All

Following an email from Digital Voice Comms in January 2024. Advising that I could move to FTTP in order to be ready for the PSTN closure in the future. I decided to take the Halo 3 option.

Now first bill I'm not being charged the extra £0.01 as detailed in the email. I'm being charged the new contract amount of £23.06 plus the old contract amount of £23.05 which is now called "Line Rental"

Multiple calls to 0330 1234 150 have led nowhere. A colleague is having the same issue and as followed the form requests, which have not been actioned.

Thanks KY

Re: Bill doubled since changing to Colleague Products

DavidM — Mon, 04 Mar 2024 11:11:56 GMT

Hi @K_Yates and welcome to our community.

I can appreciate you're not getting anywhere with 150 so I'll take a look at this for you. Check your inbox for my message and drop me over the details.

Cheers

David

Re: Bill doubled since changing to Colleague Products

DavidM — Wed, 06 Mar 2024 13:55:12 GMT

Thanks for sending over the details for taking my call @K_Yates

That's all sorted for you now but if there are any problems please get back to me.

All the best

David