This topic

Error on BT Website Security Questions when trying set up as account manager

celdor — Mon, 11 Mar 2024 10:52:27 GMT

I have a problem with the BT website
I am trying to register so as to Manage another account.
Security question What was the street where you grew up at.
Answer is Isel Road
Website says
The answer you've entered is invalid. Please try again using only words.
I am partially deaf so phoning is not really an option for me and
I cannot find an email address that will help me.

Re: Error on BT Website Security Questions when trying set up as account manager

Anonymous — Mon, 11 Mar 2024 11:00:09 GMT

I suspect that it is expecting a single word answer & doesn't like the space.

Re: Error on BT Website Security Questions when trying set up as account manager

NeilO — Mon, 11 Mar 2024 12:22:52 GMT

Hi @celdor welcome to the community and thanks for posting. As @Anonymous has mentioned only single-word answers are accepted. Are you able to choose an alternative question or just type Isel?

Thanks

Neil

Re: Error on BT Website Security Questions when trying set up as account manager

celdor — Mon, 11 Mar 2024 12:56:48 GMT

Thanks I tried that and it may have worked.

Bit ridiculous though, my current address is three separate words. So 2 spaces.

Anyway it moved on and ok until the last question where it asks for a Mobile

Number that I have constant access to, so they can help if I forget the previous questions.

I dont have that so entered the landline number which , unlike several banks and .gov

offices it wont accept. I have left it blank and it does complete BUT then

So I dont know if that is at their end or it doesnt like the blank mobile or it still doesnt like

the street input as isel

Re: Error on BT Website Security Questions when trying set up as account manager

Anonymous — Mon, 11 Mar 2024 12:38:13 GMT

@NeilO

It does seem rather poorly thought out to present a question that can have a multi-word answer, that is then restricted to a single word response. Maybe some feedback is in order?

Re: Error on BT Website Security Questions when trying set up as account manager

NeilO — Mon, 11 Mar 2024 12:45:43 GMT

@celdor I agree and have fed back the single-word answer for the street name question as it is normal to have more than one word in this instance.

You can leave the mobile blank, I've just tested it and was able to register without a problem.

Thanks

Neil

Re: Error on BT Website Security Questions when trying set up as account manager

celdor — Mon, 11 Mar 2024 13:29:36 GMT

Thanks for the replies.

This really is Rocket Science and I am pretty much unqualified.

I abandoned the street name with or without a capital letter and switched to my first pet.

Left the mobile number blank as suggested and and still get

I will log out of anything BT related and delete all cookies then will try later

all this because although the customer pays £3 a month for a paper Bill

BT no longer attach a call sheet. (Maybe they have not for years) They have billed for mobile calls and she maintains she doesnt have a mobile. so that is going to be interesting.

Re: Error on BT Website Security Questions when trying set up as account manager

Attheend — Mon, 11 Mar 2024 14:35:38 GMT

I had the same problem when trying to change a security question. The site seems to not recognize a space between words. I wanted to enter a brand of car and a mark. Once I removed the mark and only entered the brand it was fine. I don't know how you will be able to just put in Isel without Road.

Re: Error on BT Website Security Questions when trying set up as account manager

NeilO — Mon, 11 Mar 2024 14:55:33 GMT

@celdor post back and let me know if clearing your cookies and cache works.

Neil

Re: Error on BT Website Security Questions when trying set up as account manager

celdor — Tue, 12 Mar 2024 12:29:53 GMT

@NeilO No it did not work . That is with my pets name 2 or three attempts at different recovery emails and a valid mobile phone. Still says they are having technical difficulties.

Only thing I havent said here is that I am applying to Manage the account The Owner

doesnt have an account so could I try applying as owner?

..................................................................................................................................

As an aside I did get a scare when coming back here as I have been BANNED reason SPAM.

Tried a few times ditched cookies etc no luck. I then spotted that My VPN was on . Earlier

I had been wanting to look at Princess Cruises in OZ and without the VPN it always comes

up with the UK site which doesnt have the info I need.

So the reason for being banned was not spam - it would have been useful if it said Using VPN?