This topic

Products issue

C_Chaplin — Mon, 18 Mar 2024 13:38:30 GMT

Hi, I've had the same issue as another member who has also posted on this forum around Products.

The problem is, that in trying to rectify the double billing issue, a product that is part of the account has been removed.

@DavidM could you get in touch with me direct please to discuss.

Regards

Chris

Re: Products issue

DavidM — Mon, 18 Mar 2024 13:38:43 GMT

Hi @C_Chaplin and welcome.

Thanks for posting. Have you tried speaking with the customer service guides about this on 0330 1234 150?

Cheers

David

Re: Products issue

C_Chaplin — Mon, 18 Mar 2024 13:38:55 GMT

Hi @DavidM,

I have tried contacting them, but the call handlers are not really empowered to perform changes to contracts.

I was experiencing the same double billing issue as K_Yates and I contacted 150 on 3 occasions to try to resolve the over billing issue. The last call resulted in the cancellation of my landline (something i didn't request..).... i'd rather have a 121 discussion on the issue rather than within an open forum..

Re: Products issue

DavidM — Mon, 18 Mar 2024 13:39:08 GMT

Thanks for the reply @C_Chaplin

I'm sorry they weren't able to help. I'll be happy to take a look at this for you. Check your inbox for my message and drop me over the details.

Cheers

David