This topic

Revert to old package

Bob751 — Tue, 12 Mar 2024 16:09:52 GMT

Good afternoon,

Last wednesday, 6th March, I decided to look for a cheaper package due to the planned increases. The person I spoke to came up with a package that they said would work out cheaper. When I received the order confirmation email, it would have meant that we would have ended up about the same price for a lower broadband, from Halo to Fibre. Perhaps I misheard.

After mulling over what had happened, the next day, Thursday 7th, (so within the 14 days) I rang again and spoke to someone who said that they would be able to help me 'revert to old' package, and they would call me back in a couple of days.

This hasn't happened and ,so I really need some advice as to who I contact now so as to get this sorted before my 14 days are up.

I would just like to get back to our package as it was on the 5th March.

Any help would be good.

Thank you,

Bob

Re: Revert to old package

Keith_Beddoe — Tue, 12 Mar 2024 16:16:08 GMT

@Bob751

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

Try calling 0330 1234 150

Re: Revert to old package

robdevil — Thu, 14 Mar 2024 16:01:29 GMT

Hi. Did they solved your problem?

Re: Revert to old package

Bob751 — Thu, 14 Mar 2024 17:01:28 GMT

Hi Rob,

I rang BT yesterday and after some dicussion they tell me that they have reverted it. I will wait and see what the next bill shows, before I feel too confident.

Bob