https://community.bt.com/t5/Bills-Packages/BT-Reward-Card-Not-Issued/m-p/2356062#M166555 <P>I claimed my BT Reward Card, part of my package on 11-Dec-23. This was acknowledged. However it still shows as not issued when I check!</P><P>I have emailed Pure Card who seem to manage these cards (<SPAN class=""><SPAN class=""><SPAN class="">bt@purecard.com</SPAN></SPAN></SPAN>) after several exchanges they state BT has not requested the card to be issued.&nbsp; Attempting to call BT to discuss I am told I have to wait over 1hour!!!!</P><P>I see I am not the only person to have this issue from other posts.</P><P>Any ideas how to resolve without spending an extremely&nbsp; long time listening to the annoying call waiting "music" and blah blah?</P> Fri, 15 Mar 2024 18:17:20 GMT Derek55 2024-03-15T18:17:20Z https://community.bt.com/t5/Bills-Packages/BT-Reward-Card-Not-Issued/m-p/2356062#M166555 <P>I claimed my BT Reward Card, part of my package on 11-Dec-23. This was acknowledged. However it still shows as not issued when I check!</P><P>I have emailed Pure Card who seem to manage these cards (<SPAN class=""><SPAN class=""><SPAN class="">bt@purecard.com</SPAN></SPAN></SPAN>) after several exchanges they state BT has not requested the card to be issued.&nbsp; Attempting to call BT to discuss I am told I have to wait over 1hour!!!!</P><P>I see I am not the only person to have this issue from other posts.</P><P>Any ideas how to resolve without spending an extremely&nbsp; long time listening to the annoying call waiting "music" and blah blah?</P> Fri, 15 Mar 2024 18:17:20 GMT https://community.bt.com/t5/Bills-Packages/BT-Reward-Card-Not-Issued/m-p/2356062#M166555 Derek55 2024-03-15T18:17:20Z