This topic

When I go in to look for offers it tells me I have an order open but I don't

chrispw1 — Sat, 16 Mar 2024 12:36:09 GMT

For months now if I go in to look at offers it tells me I can't see any because I have an open order. I definitely don't. What can be done to fix this?

Re: When I go in to look for offers it tells me I have an order open but I don't

imjolly — Sat, 16 Mar 2024 13:16:17 GMT

I assume you checked MYBT to make sure there are no open orders - probably a completed order but not marked completed

if nothing there then phone CS 03301234150 and they should be able to sort it

Re: When I go in to look for offers it tells me I have an order open but I don't

chrispw1 — Sat, 16 Mar 2024 13:32:41 GMT

Yes there is an open order dating back to May last year that shows "No change" for broadband and digital voice. It seems to have got stuck somehow and I don't know what it relates to?

Re: When I go in to look for offers it tells me I have an order open but I don't

imjolly — Sat, 16 Mar 2024 13:34:01 GMT

you need to get CS to close the order

Re: When I go in to look for offers it tells me I have an order open but I don't

chrispw1 — Sat, 16 Mar 2024 13:39:06 GMT

Will do. Thank you!