https://community.bt.com/t5/Bills-Packages/Duplicate-ID-on-BT-Account/m-p/2356215#M166575 <P>phone CS 03301234150 and they can help you remove it</P> Sat, 16 Mar 2024 15:15:37 GMT imjolly 2024-03-16T15:15:37Z https://community.bt.com/t5/Bills-Packages/Duplicate-ID-on-BT-Account/m-p/2356210#M166574 <P>Hello, my BT Account is holding two IDs, with the primary ID being and old account which is disabled. This means I cannot manage any services in BT.com (such as upgrades/ remove of packages). Please can you tell me how to fix?</P><P>Thanks,</P> Sat, 16 Mar 2024 15:03:26 GMT https://community.bt.com/t5/Bills-Packages/Duplicate-ID-on-BT-Account/m-p/2356210#M166574 smitdk 2024-03-16T15:03:26Z https://community.bt.com/t5/Bills-Packages/Duplicate-ID-on-BT-Account/m-p/2356215#M166575 <P>phone CS 03301234150 and they can help you remove it</P> Sat, 16 Mar 2024 15:15:37 GMT https://community.bt.com/t5/Bills-Packages/Duplicate-ID-on-BT-Account/m-p/2356215#M166575 imjolly 2024-03-16T15:15:37Z https://community.bt.com/t5/Bills-Packages/Duplicate-ID-on-BT-Account/m-p/2356380#M166587 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/332129">@smitdk</a></SPAN></P> <P>Welcome and thanks for your post!</P> <P>Sorry for the problems you're having with your BTID. &nbsp;Give our guides in the helpdesk a call using the contact details <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/33">@imjolly</a></SPAN> posted above.</P> <P>Feel free to post back and let us know how you get on chatting with them <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Thanks,</P> <P>Robbie</P> Sun, 17 Mar 2024 09:55:31 GMT https://community.bt.com/t5/Bills-Packages/Duplicate-ID-on-BT-Account/m-p/2356380#M166587 RobbieMac 2024-03-17T09:55:31Z