https://community.bt.com/t5/Bills-Packages/Return-equipment/m-p/2356571#M166614 <P>Good morning <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/332378">@katiewilson</a></SPAN> and welcome to the BT Community!</P> <P>I'm sorry that the returns kit never arrived to send back the equipment. &nbsp;Give our guides in the helpdesk a shout on 0330 1234 150 who'll be able to help you out with this. &nbsp;Post back and let me know how you get on chatting with them <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Thanks,</P> <P>Robbie</P> Mon, 18 Mar 2024 11:03:07 GMT RobbieMac 2024-03-18T11:03:07Z https://community.bt.com/t5/Bills-Packages/Return-equipment/m-p/2356569#M166613 <P>Hi&nbsp; I have equipment to return and the promised envelope has not arrived.&nbsp; How do I return the equipment to avoid the £50 charge?</P><P>&nbsp;</P> Mon, 18 Mar 2024 10:52:10 GMT https://community.bt.com/t5/Bills-Packages/Return-equipment/m-p/2356569#M166613 katiewilson 2024-03-18T10:52:10Z https://community.bt.com/t5/Bills-Packages/Return-equipment/m-p/2356571#M166614 <P>Good morning <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/332378">@katiewilson</a></SPAN> and welcome to the BT Community!</P> <P>I'm sorry that the returns kit never arrived to send back the equipment. &nbsp;Give our guides in the helpdesk a shout on 0330 1234 150 who'll be able to help you out with this. &nbsp;Post back and let me know how you get on chatting with them <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Thanks,</P> <P>Robbie</P> Mon, 18 Mar 2024 11:03:07 GMT https://community.bt.com/t5/Bills-Packages/Return-equipment/m-p/2356571#M166614 RobbieMac 2024-03-18T11:03:07Z