This topic

Transferring from BT to EE

Rocky81 — Tue, 19 Mar 2024 13:50:45 GMT

I currently have a broadband and TV package with BT.

I would like to transfer these both over to EE but have been told I can't.

I'm wondering why as the BT website actually promotes the transfer of BT broadband to EE.

Re: Transferring from BT to EE

robh66 — Tue, 19 Mar 2024 14:42:54 GMT

That is a good question.

I won’t say anymore about it, as I’m sick of getting emails saying my New EE is ready and when you do try, it’s a new contract setup only.

Re: Transferring from BT to EE

Weerab1983 — Tue, 19 Mar 2024 14:47:10 GMT

If you want to move with 1.6gb or the halo 3 with the connection backup you can't move yet.

If it's excluding those and you have TV phone the BT loyalty team and tell them you want to transfer to the new EE.

I did it a month or so ago and it went through OK

Re: Transferring from BT to EE

Rocky81 — Wed, 27 Mar 2024 23:57:23 GMT

I do have the BT Halo 3 at the moment, but I’d be happy to take EE’s closest equivalent. Can’t even get the option.

Re: Transferring from BT to EE

Weerab1983 — Thu, 28 Mar 2024 08:25:55 GMT

Give the BT loyalty team a call and tell them your interesting in transferring to new EE to see what your options are

Re: Transferring from BT to EE

Anonymous — Thu, 28 Mar 2024 08:53:00 GMT

@Weerab1983wrote:
If you want to move with 1.6gb or the halo 3 with the connection backup you can't move yet.

No FTTP here but I do have Halo3+, which is why I am just waiting for now as I don’t believe I need it any longer, so wouldn’t want exactly the same service on EE.

I think the Smart Hub Plus looks a good upgrade though and seems to be standard on FTTC when I go through a new user journey on the EE website.

Re: Transferring from BT to EE

Weerab1983 — Fri, 29 Mar 2024 07:54:13 GMT

@Anonymous I have full fibre 500mb and never needed halo 3, and the switch has worked out for me with the basic entertainment package with free multiroom, which was the main reason for my switch

There was a small issue with the order but DarrenDev sorted it out for me.

Re: Transferring from BT to EE

robh66 — Tue, 16 Apr 2024 15:56:31 GMT

It looks like I've found the route to New EE, as I phoned them up today, and spoke to a nice chap, and he managed to get me on the 900mb and he did state as I asked him, there won't be any exit fees.

So the switch is taking place up to midnight on Thurs. and my old equipment should work until the EE replacement turns up.