This topic

Billing - Website PDF Bills not downloading - http error 400 showing

COMMDJP — Tue, 19 Mar 2024 12:29:01 GMT

Have called BT twice in past few weeks to correct this issue but still the problem persists.

Re: Billing - Website PDF Bills not downloading - http error 400 showing

Anonymous — Wed, 20 Mar 2024 21:39:01 GMT

Just downloaded the last two without issue. Have you tried another browser or device?

Re: Billing - Website PDF Bills not downloading - http error 400 showing

COMMDJP — Thu, 21 Mar 2024 07:30:02 GMT

Is it likely that my PC and MS Edge settings are the cause rather than something at BT's end?

Re: Billing - Website PDF Bills not downloading - http error 400 showing

Anonymous — Thu, 21 Mar 2024 07:42:05 GMT

Anyone's guess.

There was a widespread issue a few months ago when many of us were getting errors, but even then some were unaffected. So if you try another browser & device & still have issues it would suggest something on your account that may need Moderator intervention.

https://community.bt.com/t5/Bills-Packages/How-to-download-a-bill/m-p/2329486

Re: Billing - Website PDF Bills not downloading - http error 400 showing

COMMDJP — Mon, 25 Mar 2024 18:58:30 GMT

Hi rbz5416 or anyone who can assist,

This problem was fixed by BT last week for me and I was able to download my Feb '24 bill. However, the problem is BACK! I received an email that my Mar '24 bill was ready and when I went to download it the same error message came up. I think that BT has a known problem that they obviously find hard to fix. I will request that future bills are sent both in the post as well as electronically. This is so frustrating.