This topic

Can’t claim my reward

White68 — Fri, 22 Mar 2024 11:31:24 GMT

Hi my email came to say I can claim my reward but when I click on it and then choose the correct account it just goes to a blank page .

Re: Can’t claim my reward

imjolly — Fri, 22 Mar 2024 11:45:18 GMT

do you have more than 1 BT account? if so phone CS 03301234150 and they should be able to remove old account

Re: Can’t claim my reward

White68 — Fri, 22 Mar 2024 23:22:25 GMT

Yes I have old accounts on there but you can choose which account you got the reward from .

Re: Can’t claim my reward

PaddyB — Sat, 23 Mar 2024 10:41:21 GMT

Hi @White68,

Thank you for posting. I'm sorry you haven't been able to claim your reward card. If you have more than one account showing on your My BT, this can cause issues when claiming the reward. Send me your details, I'll remove that old account and help you claim the reward.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Can’t claim my reward

DavidM — Tue, 26 Mar 2024 14:56:08 GMT

Thanks for sending over the details @White68

I've processed that claim for you today and it will be with you soon.

Cheers

David

Re: Can’t claim my reward

Stephen1979 — Wed, 29 May 2024 17:51:07 GMT

I couldn’t claim my reward card could you help me please