https://community.bt.com/t5/Bills-Packages/Re-I-need-to-delete-an-old-BT-account/m-p/2358298#M166866 <P>Hi there. Is there any other way without calling. For some reason I just get a message saying calls are not connected to this number and I don't have a landline.thanks</P> Tue, 26 Mar 2024 09:31:10 GMT Arfa15 2024-03-26T09:31:10Z https://community.bt.com/t5/Bills-Packages/Re-I-need-to-delete-an-old-BT-account/m-p/2356901#M166680 <P>Hi there..I have the same issue. I want to delete an old account. I am trying to add my 6 months Xbox game pass but whenever I go on my products it reverts to the old account and I can't do it. I'm hoping deleting the old account will resolve this. Thanks</P> Tue, 19 Mar 2024 16:37:17 GMT https://community.bt.com/t5/Bills-Packages/Re-I-need-to-delete-an-old-BT-account/m-p/2356901#M166680 Arfa15 2024-03-19T16:37:17Z https://community.bt.com/t5/Bills-Packages/Re-I-need-to-delete-an-old-BT-account/m-p/2356915#M166681 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/332541">@Arfa15</a></SPAN>, the Game Pass can't be claimed via your MyBT currently. Please <SPAN style="background-color:rgb(255,255,255);color:rgb(45,51,56);font-size:13px;">submit your activation request by calling us on 0330 1234 150 and one of our guides will be happy to submit the claim on your behalf.&nbsp;</SPAN></P> <P><SPAN style="background-color:rgb(255,255,255);color:rgb(45,51,56);font-size:13px;">Cheers</SPAN></P> <P><SPAN style="background-color:rgb(255,255,255);color:rgb(45,51,56);font-size:13px;">John</SPAN></P> Tue, 19 Mar 2024 18:06:54 GMT https://community.bt.com/t5/Bills-Packages/Re-I-need-to-delete-an-old-BT-account/m-p/2356915#M166681 JohnC2 2024-03-19T18:06:54Z https://community.bt.com/t5/Bills-Packages/Re-I-need-to-delete-an-old-BT-account/m-p/2358298#M166866 <P>Hi there. Is there any other way without calling. For some reason I just get a message saying calls are not connected to this number and I don't have a landline.thanks</P> Tue, 26 Mar 2024 09:31:10 GMT https://community.bt.com/t5/Bills-Packages/Re-I-need-to-delete-an-old-BT-account/m-p/2358298#M166866 Arfa15 2024-03-26T09:31:10Z