This topic

Billing Query.

dksglen — Tue, 26 Mar 2024 11:12:02 GMT

Good morning everyone.

I'm currently on a BT broadband and TV package, that's us stopping in a few months. I've been looking around and at others and BT My offers in BT are terrible tbh, I've not need or interest in Xbox addons.

Also, the prices for new customers are way above what I pay right now.

To the actual question.

When my contract ends, do I stay on a rolling contract with what I have or am I going to be forced on to a new price ?

Re: Billing Query.

Anonymous — Tue, 26 Mar 2024 11:18:25 GMT

You can stay on a rolling contract but will lose any original discounts.

Re: Billing Query.

dksglen — Tue, 26 Mar 2024 11:22:57 GMT

Thanks for the quick answer.

I can't actually see any discounts on the account, just a lot lower prices than offered now.

Re: Billing Query.

Anonymous — Tue, 26 Mar 2024 11:39:03 GMT

Sometimes they're listed on MyBT under upgrade options. It ill tell you what your current payment is together with what it will rise to at the end of the contract. But the BT web site changes constantly & for me at least, that isn't currently showing.

So if you trawl back through your emails for a "Thanks for choosing BT" from when you last contracted, there should be a section in that with the discount. Here's an old one of mine:

So if I hadn't renewed the price would have gone up by £8 pm.

Re: Billing Query.

dksglen — Tue, 26 Mar 2024 11:41:01 GMT

Emails might be hard to find. I'll have a look at that, thanks.

Re: Billing Query.

Anonymous — Tue, 26 Mar 2024 12:01:03 GMT

Worst case, BT are duty bound to notify you of their "best" renewal price together with the out of contract price before your contract ends.

https://www.ofcom.org.uk/news-centre/2020/companies-must-tell-customers-about-their-best-deals

Re: Billing Query.

dksglen — Tue, 26 Mar 2024 12:02:12 GMT

Thanks. I've found the discount on the broadband (£5 for 2 years) TV via now (£12.99)

That's quite a decent discount tbh. I didn't realise it was so much for the TV.

Let's hope BT offer is decent.

Thanks for the help